RETURN POLICY

CHANGE & RETURNS

HOW DO I RETURN A PRODUCT?

How can I return a product?

RETURNS FROM EUROPEAN COUNTRIES

On paultaylor .it you can request a return completely independently. Follow the instructions below:

1 – First log in to your account – CLICK HERE
2 – Complete the Login
3 – Select the Order
4 – Choose which products to return and indicate the reason for each product.

The request will be taken care of by our operators. After approval you will be able to ship. The return is at the customer's expense.

If you have never registered on our site, your order will not be visible in your Account. For this reason you will need to contact our Customer Service at the following email address customercare@paultaylor.it to enable the return for you.

To make a return, you have up to 30 calendar days from the day you receive your order. Inside each package there must be the return form that will be sent to you by our Costomer Service.

The refund will be made on the same payment method used, from the moment the goods return to our logistics center.

Return shipping costs are the customer's responsibility. Until the package reaches our headquarters, the customer is responsible for the goods contained therein, for this reason we recommend using a traceable and insured shipping system.

 

RETURNS FROM NON-EU COUNTRIES

On paultaylor .it you can request a return completely independently. Follow the instructions below:

1 – First log in to your account – CLICK HERE
2 – Complete the Login
3 – Select the Order
4 – Choose which products to return and indicate the reason for each product.

The request will be processed by our operators. After approval you will receive the waybill by email to make the return shipment. The return is at the Customer's expense so the return shipping costs will be deducted from the refund amount. The refund will be made on the same payment method used, from the moment the goods return to our logistics center.

If you have never registered on our site, your order will not be visible in your Account. For this reason you will need to contact our Customer Service at the following email address customercare@paultaylor.it to enable the return for you.

Shipments outside Europe are Delivery Duty Unpaid (DDU) so the final price does not include any import taxes or customs clearance fees. The customer will be responsible for paying this amount.

If the order is not cleared through customs, it will be returned to the office and any customs charges will be deducted from the refund. Please contact your local customs office for more information on shipping costs and methods.

 

Return shipping costs are the customer's responsibility. Until the package reaches our headquarters, the customer is responsible for the goods contained therein, for this reason we recommend using a traceable and insured shipping system.

  1. Can I return my online order to a store?

It is possible to return an order placed online at one of our stores. It is not possible to be refunded directly by the store. The refund will be made within 5-10 days of delivery of the return. At the store it is also possible to change the size or color of the items purchased online.

  1. How can I return a purchase made in store?

Purchases made in store cannot be returned. In store you can exchange the size, color, product or receive a voucher for the same amount as the purchase to be used within 1 year.

  1. How can I report a defective product?

In case of delivery of defective products, we recommend that you contact our Customer Service at customercare@paultaylor.it . You will be asked to provide the details of the defect and the product code of the item along with some images. We will assist you in finding a satisfactory solution.

If the defective item was purchased from one of our stores, we recommend that you visit a store and we will assist you in finding a satisfactory solution.

  1. When will I receive my refund?

Refunds are processed only after our warehouse has received and processed the returns, usually within 10 days of receiving the products. Refunds will be issued to the payment method with which the order was placed. The refunded amount will be visible on your account according to the bank's timing.

In the case of shipments outside Europe, any import taxes or customs clearance costs will be deducted from the final refund price.

CARE OF PRODUCTS

The items must be returned in the same condition as they were originally sent, neatly packaged and with the tag still attached.

The returned items must not have been worn, washed or altered in any way. The soles of the shoes must be in perfect condition and not show signs of use.Items must be returned with all original labels, wrappers and other accessories (dustbag, and clothes covers, etc.) received in the package.

Footwear and accessories must be returned in their original packaging, which must not be damaged and altered or used.

REFUND TERMS

Refunds will be made through the same payment method used at the time of order, in a maximum period of 14 days, depending on the bank and the payment method used. 

If the payment was made by gift card or voucher (both virtual and physical) the refund will be credited to the same card. If at the time of refund, the card with which you made the payment was no longer available, please contact our Customer Service.

* Please note that shipping times are estimates. We will do our best to ship your order as soon as possible. Orders are processed Monday to Friday from 9:00 to 14:00. If your order was placed on a Saturday, Sunday or public holiday, it will be processed on the next working day. Our couriers do not deliver on Saturdays and Sundays. We will send you an email with the tracking number once the items have been shipped. If your order contains multiple items, they may be shipped at different times. You will receive a tracking number for each item. Shipping costs will only be charged for the first delivery. You can see real-time updates in your account if you were logged in at the time of purchase.