RETURN POLICY

On paultaylor.it you can request a return on your own. Follow the instructions below:

1 – First, sign in to your account – CLICK HERE
2 – Complete the login
3 – Select the order
4 – Choose the items to return and indicate the reason for each one.

Your request will be reviewed by our team. Once approved, you can ship the return. The return is at the customer's expense.

You have up to 30 calendar days from the date of delivery to initiate a return. The return form must be included in each parcel and will be emailed to you by our Customer Service team.

Refunds will be issued to the same payment method used for the order, from the moment the merchandise is received back at our logistics centre.

Return shipping costs are the customer's responsibility. Until the parcel reaches our warehouse, the customer remains responsible for the merchandise inside; we therefore recommend using a tracked and insured shipping service.

RETURNS FROM NON-EU COUNTRIES

On paultaylor.it you can request a return on your
own. Follow the instructions below:


1 – First, sign in to your account – CLICK HERE
2 - Complete the login
3 - Select the order
4 - Choose the items to return and indicate the reason for each one.


Your request will be reviewed by our team. Once approved, you will receive the waybill by email to ship the return. The waybill is valid for 7 days from creation; after that period, the return request will be automatically cancelled.

The return is at the customer's expense, so return shipping costs will be deducted from the refund amount. Refunds will be issued to the same payment method used for the order, from the moment the merchandise is received back at our logistics centre.

For further information on returns, please contact our Customer Care team at customercare@paultaylor.it.

Shipments outside Europe are Delivery Duty Unpaid (DDU): the final price
therefore does not include any import duties or customs clearance
fees. The customer is responsible for paying these amounts.

If the order is not cleared through customs,
it will be returned to us and any customs fees incurred will be deducted from the
refund. Please contact your local customs office for further information on costs and shipping requirements.

In case of faulty items, the customer must contact Customer Service to resolve the issue.

Items must be returned in the same condition in which they were originally sent, neatly packaged and with the tag still attached.

• Returned items must not have been worn, washed or altered in any way. Shoe soles must be in perfect condition with no signs of wear.
• Items must be returned with all original labels, wrapping and other accessories (dust bags, garment covers, etc.) received in the parcel.
• Footwear and accessories must be returned in their original boxes, which must not be damaged, altered or used.

Refunds will be issued to the same payment method used for the order, within a maximum of 14 days, depending on the bank and payment method used. 

If payment was made by gift card or voucher (either digital or physical), the refund will be credited to the same card. If the card used for payment is no longer available at the time of refund, please contact our Customer Service team.