POLITICA DI RESO

On paultaylor.it, you can request a return completely on your own. Follow the instructions below:

1 – First, log in to your account – CLICK HERE
2 – Complete the Login
3 – Select the Order
4 – Choose which products to return and indicate the reason for each product.

The request will be processed by our operators. After approval, you can ship the items back. The return shipping cost is the responsibility of the customer.

You have up to 30 calendar days from the day you receive your order to make a return. Each package must include the return form, which will be sent by email from our Customer Service.

The refund will be made to the same payment method used, once the items have been received in our logistics center.

Return shipping costs are the customer's responsibility. Until the package reaches our facility, the customer is responsible for the items inside. Therefore, we recommend using a traceable and insured shipping method.

Items must be returned in the same condition in which they were originally sent, neatly packaged, and with the tag still attached.

Returned items must not have been worn, washed, or altered in any way. The soles of the footwear must be in perfect condition and show no signs of use.
Items must be returned with all original labels, packaging, and any other accessories (dust bags, garment covers, etc.) received in the package.
Footwear and accessories must be returned in their original packaging, which must not be damaged, altered, or used.

Refunds will be processed using the same payment method used at the time of the order, within a maximum of 14 days, depending on the bank and the payment method used.

If the payment was made via gift card or voucher (both virtual and physical), the refund will be credited to the same card. If the card used for the payment is no longer available at the time of the refund, please contact our Customer Service.

*All purchases made on paultaylor.it can be returned within 30 days from the date of receipt of the order. The right of withdrawal can be exercised with reference to certain products and services specified in art. 55, Legislative Decree 206/2005 (Consumer Code).