RETURN POLICY
EXCHANGES & RETURNS
HOW CAN I RETURN A PRODUCT?
On paultaylor.it you can request a return independently. Follow the instructions below:
1 – First, access your account – CLICK HERE
2 – Complete the login
3 – Select the order
4 – Choose which products to return and indicate the reason for each item
Your request will be handled by our operators. After approval, you will be able to proceed with the shipment. The return is at the Customer’s expense.
To make a return, you have up to 30 calendar days from the date you receive your order. The return form sent by our Customer Service via email must be included inside every package.
The refund will be issued using the same payment method originally used, once the goods have been received at our logistics center.
Return shipping costs are the responsibility of the customer. Until the package reaches our warehouse, the customer is responsible for the contents, therefore we recommend using a tracked and insured shipping service.
RETURNS FROM NON-EU COUNTRIES
On paultaylor.it you can request a return independently. Follow the instructions below:
1 – First, access your account – CLICK HERE
2 – Complete the login
3 – Select the order
4 – Choose which products to return and indicate the reason for each item
Your request will be handled by our operators. After approval, you will receive the shipping label by email to proceed with the return shipment. The shipping label will be active for 7 days from the date of creation; after this period, the return request will be automatically cancelled.
Return shipping costs are the responsibility of the Customer; therefore, the return shipping fee will be deducted from the refund amount. The refund will be issued using the same payment method originally used, once the goods have been received at our logistics center.
For further information regarding the return, please contact our Customer Care at customercare@paultaylor.it.
Extra-EU shipments are Delivery Duty Unpaid (DDU); therefore, the final price does not include any import taxes or customs clearance fees. The customer is responsible for paying these charges.
If the order is not cleared through customs, it will be returned to our warehouse and any customs fees will be deducted from the refund. Please contact your local customs office for further information on costs and procedures.
In the case of defective items, the customer is required to contact Customer Service to resolve the issue.
PRODUCT CARE
Items must be returned in the same condition in which they were originally sent, neatly packaged and with the tag still attached.
- Items must not have been worn, washed, or altered in any way. The soles of footwear must be in perfect condition and show no signs of use.
- Items must be returned with all original labels, packaging, and other accessories (dust bags, garment covers, etc.) received in the parcel.
- Footwear and accessories must be returned in their original boxes, which must not be damaged, altered, or used.
REFUND TERMS
Refunds will be issued using the same payment method used at the time of the order, within a maximum period of 14 days, depending on the bank and the payment method used.
If the payment was made using a gift card or voucher (both virtual and physical), the refund will be credited to the same card. If the card used for payment is no longer available at the time of the refund, please contact our Customer Service.
